NDLI: A pilot study to understand requirements of a shopping mall robot

Content Provider	IEEE Xplore Digital Library
Author	Datta, C. Kapuria, A. Vijay, R.
Copyright Year	2011
Description	Author affiliation: Dept. of Electr. & Comput. Eng., Univ. of Auckland, Auckland, New Zealand (Datta, C.) \|\| Hitech Robotic Systemz Ltd., Gurgaon, India (Kapuria, A.; Vijay, R.)
Abstract	As part of our long term research interests in examining the technological requirements for a shopping mall robot, we performed a short pilot study during the Christmas holidays to identify the social interaction dynamics for Neel, a wheeled mobile robot which interacts using its on-site and online presence. During the pilot study we found that a range of the robot's interaction capabilities were mostly unused due to the relatively short interactions users had with the robot to fulfill their informational requirements like the movie show-times or apparel deals. Since, its challenging to educate and inform a diverse mass of users about the robot's functionality, we decided to divide the research roadmap in stages where in the first stage the users would learn the value of the robot's capabilities by the repeated short-time interactions and over the long term more users would register for the robot's services. Hence, identifying the temporal and episodic characteristics of the interactions are perceived important to match the expectations and privacy concerns of the users. We also identified that while non-interactively delivering shopping related information through a web application is relatively easier, doing it actively through the robot can be probed as advertisements very easily by human participants and negate the user experience we try to deliver. We report some key technological advances we made through our field trial and set forth the goals.
Sponsorship	IEEE Robotics Autom. Soc.
Starting Page	127
Ending Page	128
File Size	402914
Page Count	2
File Format	PDF
ISBN	9781467343930
ISSN	21672121
e-ISBN	9781467343954
e-ISBN	9781450305617
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2011-03-08
Publisher Place	Switzerland
Access Restriction	Subscribed
Rights Holder	Association for Computing Machinery, Inc. (ACM)
Subject Keyword	Service robots Face recognition Conferences Syntactics Robot sensing systems Software Mobile robots Interactive robots Pilot Study
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
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8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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