NDLI: Patterns of media use in an activity-centric collaborative environment

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Patterns of media use in an activity-centric collaborative environment

Content Provider	ACM Digital Library
Author	Geyer, Werner Wilcox, Eric Millen, David R. Brownholtz, Beth Muller, Michael J.
Abstract	This paper describes a new collaboration technology that is based on the support of lightweight, informally structured, opportunistic activities featuring heterogeneous threads of shared items with dynamic membership. We introduce our design concepts, and we provide a detailed analysis of user behavior during a five month field study. We present the patterns of media use that we observed, using a variety of analytical methods including thread clustering and analysis. Major findings include four patterns of media use: communicating, exchanging mixed objects, coordinating, (e.g., of status reports), and semi-archival filing. We observed differential use of various media including highly variable use of chats and surprisingly informal uses of files. We discuss the implications for the design of mixed media collaborative tools to support the work activities of small to medium sized work teams.
Starting Page	879
Ending Page	888
Page Count	10
File Format	PDF
ISBN	1581139985
DOI	10.1145/1054972.1055096
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2005-04-02
Publisher Place	New York
Access Restriction	Subscribed
Subject Keyword	Synchronous/asynchronous collaboration Cscw User study Activity-cen-tric collaboration Computer-mediated communication
Content Type	Text
Resource Type	Article

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