NDLI: Stencils-based tutorials: design and evaluation

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Stencils-based tutorials: design and evaluation

Content Provider	ACM Digital Library
Author	Kelleher, Caitlin Pausch, Randy
Abstract	Users of traditional tutorials and help systems often have difficulty finding the components described or pictured in the procedural instructions. Users also unintentionally miss steps, and perform actions that the documentation's authors did not intend, moving the application into an unknown state. We introduce Stencils, an interaction technique for presenting tutorials that uses translucent colored stencils containing holes that direct the user's attention to the correct interface component and prevent the user from interacting with other components. Sticky notes on the stencil's surface provide necessary tutorial material in the context of the application. In a user study comparing a Stencils-based and paper-based version of the same tutorial in Alice, a complex software application designed to teach introductory computer programming, we found that users of a Stencils-based tutorial were able complete the tutorial 26% faster, with fewer errors, and less reliance on human assistance. Users of the Stencils-based and paper-based tutorials attained statistically similar levels of learning.
Starting Page	541
Ending Page	550
Page Count	10
File Format	PDF
ISBN	1581139985
DOI	10.1145/1054972.1055047
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2005-04-02
Publisher Place	New York
Access Restriction	Subscribed
Subject Keyword	Tutorials Transparent overlay User interface design Interaction technique
Content Type	Text
Resource Type	Article

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