NDLI: Charting the course of a user survey that will rock the boat

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Charting the course of a user survey that will rock the boat

Content Provider	ACM Digital Library
Author	Stager, Sue
Abstract	What shall we do with the user survey?What shall we do with the user survey?What shall we do with the user survey?Early in the morning?Thoughts of an upcoming annual user survey should produce neither shudders nor (worse yet) yawns from your computer center staff. Granted, most service organizations toss responsibility for the user survey around like a hot potato because the potential to “get burned” is real. But there are strategies for increasing the likelihood that you'll not just survive the survey experience in an academic computing environment, but actually benefit from it.Whether done poorly or proficiently, the user survey is a monumental task. It's just common sense, therefore, that if having a greater understanding of your services won't make a difference in how you deliver those services or if you don't have any burning questions about services that need answering, then you shouldn't bother with a user survey. You'll be doing both the campus and yourself a favor.I've put together a list of simple rules for computer user surveys that will hopefully, as the title claims, chart a course that leads to a survey that will produce changes in the way you deliver services. In an attempt to adhere to the nautical theme of the conference, I've couched these user survey rules in terms of safety rules for boating and canoeing that I found in my Girl Scout Handbook (copyright 1955). If that sounds particularly boring to you, consider that most writers couch guidelines for user surveys in the language of statistical inference and hypothesis testing, so anything is an improvement to my way of thinking.Actually, it really took very little imagination on my part to translate the simple Girl Scout boating rules into guidelines for computer center user surveys. For instance, the gem “Stay ashore in bad weather” translate very nicely into this user survey guideline:“Never administer your user survey immediately after a thunderstorm that resulted in a two week power failure in which all systems were down and a massive loss of user files occurred.”.
Starting Page	81
Ending Page	89
Page Count	9
File Format	PDF
ISBN	0897912861
DOI	10.1145/62548.62573
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	1988-10-01
Publisher Place	New York
Access Restriction	Subscribed
Content Type	Text
Resource Type	Article

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