NDLI: It takes a village to build an image

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Achieving rapid service deployment in an academic environment

Adult learning: the often overlooked aspect of technical training

Advanced information technology support for life sciences research

All in the family: utilizing shared resources across campuses

Being Sam Malone: customer service on a campus where "Everybody Knows Your Name"

Colgate university's ITS study groups: in-house personal and professional development

Computing competencies: ensuring student success

Computing labs and technology classroom (CLTC) initiative: a model for distributed support

A proper set of tools are needed to corral support

Creating a professional development program to support a handheld computing initiative

Deep in benchmarking: using industry standards to assess a training program

Deep in budget restraints: return on investment (ROI)

Deep in the heart of client services: it's not just about hardware and software

Deep in the pocket of technology creative fiscal management in tight times

Developing a valuable tool for IT staff: increasing efficiency and communication with an intranet

Enforcing model network citizenship by remote administration

Escaping the quicksand and getting back on the trail of team projects

Establishing standards for usable and accessible user services web sites

The evolution of the electronic campus: from a communication system to an educational delivery system

Evolution of the "Red Book": from (paper) rags to riches

Expanding help desk services: the benefits of student S.O.S.

Helping faculty help themselves: a collaborative approach to peer mentoring

HERDING CATS: training students in customer service, assisting faculty and facilitating trainers for various technical levels

Higher education ERP: a framework to reduce the pain

How to recruit, motivate and retain effective student workers?

Implementation of fee-based printing in student computing sites

Incident handling: an orderly response to unexpected events

The insider: the web site that brought Mesa's williams campus together

Instituting and advocating technology training and sharing of ideas for online courseware

Instructional support at small universities: a training perspective

Integrating WebCT with diverse campus systems

ipod, uPod, wePod...: doubling your client support and strengthening team ties with virtually no extra resources

A KeyServer for faculty, not just labs

Leadership by design: collaborations and cornerstones

Liberating lab computing: building a stable yet flexible computing environment for students and faculty

Macintosh OS X: a smooth migration

Making online training and support easier for everyone with viewlets

Managing higher ed web sites: balancing the need for timely updates, the requirements of institutional marketing, and the development of content

Marketing computer support services through relationship and training strategies

New name, new image: PC help desk steers massive PR launch

The power of story

Putting OSX in an open access lab: (or "The Joy of X")

Rapid help desk revitalization

Ready, connect, learn: preparing students for campus technology

Regaining single sign-on taming the beast

The road less traveled: staff-driven re-org

Schedul-EZ: a tool for scheduling faculty, rooms and courses

A simple web content management tool as the solution to a web site redesign

The SNet model: access, security and e-services for students

Student staff: n. an energetic, brilliant, creative, talented potential rolled into a food-driven, sleep-deprived, unmotivated creature who wears dirty clothes

Student workers: the heart of the help desk

Supporting a Windows XP/Red Hat Linux dual boot environment

It takes a village to build an image

Teaching with technology, setting an example

Teamwork is the heart of technology

Technical outreach: if the mountain won't come to Mohammed...

Technology in the hearts of the faculty

The technology learning center (TLC): a comprehensive learning environment for students

Tech-NO-Nerds: why the best student computer lab consultants are often not from the computer science department

Training and documentation

Training program growth...: from flat line to pulsating

Transitioning to unstaffed computing sites

UNB's single site service source

The University of New Brunswick's pilot for an electronic theses and dissertation program

Using a course management system to create a training course for student employees

WebDAV: what it is, what it does, why you need it

What's old is new again: training is the information technology constant

Why make websites accessible?: and how?

It takes a village to build an image

Content Provider	ACM Digital Library
Author	Brawn, Steven K. Caye, Kelly Koan, R. Mark
Abstract	Managing operating systems and campus-supported software can be a daunting challenge. Many colleges and universities handle these challenges by using disk imaging software to create and deploy system images to some or all of their computers. ASU West has been building and deploying system images with Ghost for many years. Recently, however, we decided to re-evaluate our imaging processes and we found a number of ways to improve them. This presentation will share what we learned. It will discuss our procedures so that you can find ways to implement or improve your own strategies-whether you are starting from scratch or looking for ways to refine your current processes.The IT department at ASU West uses Symantec Ghost to build images for virtually every Windows computer on campus. Our procedure is robust enough to ensure a well-tested image gets deployed consistently and flexible enough to accommodate images for a host of different environments. We not only deploy images in all of the IT managed labs and computer classrooms on campus. We also create and maintain a wide variety of specialty images for mobile computer carts, departmental laboratories, and check-out equipment. In addition, we also build and install images for the computers in faculty and staff offices.Our presentation will outline our entire process for image creation and deployment from start to finish. We will discuss things like timelines, testing procedures, handling hardware differences, pitfalls, updating images, getting customer feedback, and deploying images in a variety of ways. Though we will focus primarily on the Windows environment, we can also provide some insights for Macintosh computers. The presentation will include documentation about our processes and some guidelines for building a successful strategy at virtually any other institution interested in this approach.
Starting Page	200
Ending Page	207
Page Count	8
File Format	PDF
ISBN	158113665X
DOI	10.1145/947469.947522
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2003-09-21
Publisher Place	New York
Access Restriction	Subscribed
Subject Keyword	Ghosting Software deployment Symantec ghost Software management Ghost Image deployment Imaging
Content Type	Text
Resource Type	Article

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