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  1. Communication Design Quarterly Review (CDQR)
  2. Volume 1
  3. Volume 1, Issue 3, April 2013
  4. Engaging complexity in usability through assemblage
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Volume 13
Volume 12
Volume 10
Volume 9
Volume 8
Volume 7
Volume 6
Volume 5
Volume 4
Volume 3
Volume 2
Volume 1
Volume 1, Issue 4, August 2013
Volume 1, Issue 3, April 2013
SIGDOC at ATTW
Notes from the chair
Introduction: Proceedings of Symposium on Communicating Complex Information
ReaderCentric writing for the prosumer marketplace
Engaging complexity in usability through assemblage
Dynamic system models and the construction of complexity
Researching and communicating the complexity of IT image management
Visual communication in environmental health
Transforming contracts from legal rules to user-centered communication tools
Visualizing complexity and uncertainty about climate change and sea level rise
It's not about usability
Cargo cults in information design
Volume 1, Issue 2, January 2013
Volume 1, Issue 1, September 2012

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Engaging complexity in usability through assemblage

Content Provider ACM Digital Library
Author Zobel, Gregory
Abstract In 2011, I faced a complex research problem: how could mobile device user experience (HCMVX) of visitors to Humboldt County, California, be measured and improved? Mobile visitors are visitors who actively use their smart mobile devices, like smart phones and iPads but not laptops, while on vacation. In 2011, there were no official records or policies regarding mobile visitors and little local awareness of mobile tourism in Humboldt County. No one had measured mobile visitors' experience in Humboldt County and few officials had any idea on how to improve these visitors' experiences. This information and policy gap also meant there was no clear way to contact mobile visitors or arrange for mobile usability tests. I faced a complex system with no clear starting point. Traditional usability methods did not initially help because the majority of usability methods rely on clearly identified users, tasks, or goals. While I planned to use traditional usability methods once the users and usability problem(s) were identified, it was necessary to first locate and identify the users and their tasks and goals. Using Deleuze's assemblage concept, I approached the complex system of HCMVX, identified potential points of engagement, conducted field research and interviews, analyzed, and wrote up my results in less than six months. Local officials took my results and reshaped part of their policies and merchant training based on my data and conclusion. Deleuze's assemblage offers usability practitioners a means to approach complex systems and rapidly identify points of engagement.
Starting Page 18
Ending Page 22
Page Count 5
File Format PDF
ISSN 21661642
DOI 10.1145/2466489.2466494
Journal Communication Design Quarterly Review (CDQR)
Volume Number 1
Issue Number 3
Language English
Publisher Association for Computing Machinery (ACM)
Publisher Date 2013-01-01
Publisher Place New York
Access Restriction Subscribed
Subject Keyword Mobile devices Deleuze Complex systems Usability Complexity
Content Type Text
Resource Type Article
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