NDLI: Actors and emerging information, communications and technology (EICT) adoption: A study of UK small and medium services enterprises’

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Actors and emerging information, communications and technology (EICT) adoption: A study of UK small and medium services enterprises’

Content Provider	Taylor & Francis Online
Author	Chinedu-Eze, Vera Chinwendu Bello, Adenike Oluyemi Liu, Shaofeng Eze, Sunday Chinedu
Abstract	This paper aims to understand the role of actors in the adoption of emerging Information and Communications Technologies (ICT) using the Actor-Network Theory (ANT). The use of ANT helps identify a diverse range of actors and their role and influence in the dynamic process of emerging ICT’s adoption in UK small and medium enterprises (SMEs). This study adopts a qualitative approach to investigate how UK services SMEs are engaged in emerging ICT adoption by focusing on the role of actors in the process. Data were gathered through unstructured and semi-structured interviews with managers, IT experts, government agencies, and customers. Using ANT, the roles of various human and nonhuman actors in a four-stage dynamic adoption process are examined. The findings reveal the critical and dynamic roles of various actors in the socio-technical network. Although SME managers play the decisional role in emerging ICT adoption, their views and decisions are constantly influenced by various other human and nonhuman factors. The roles and interactions of all actors are dynamic, depending on the adoption stages.
Starting Page	1
Ending Page	19
Page Count	19
File Format	PDF HTM / HTML
Journal	Cogent Business & Management
Volume Number	5
Issue Number	1
Language	English
Publisher	Cogent
Publisher Date	2018-06-11
Access Restriction	Open
Subject Keyword	SMEs ICT Adoption Actor-Network Theory Technology adoption
Content Type	Text
Resource Type	Article

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