NDLI: Concept analysis and development of international service

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Volume: 5 Issue: 1

Corporate board characteristics and environmental disclosure quantity: Evidence from South Africa (integrated reporting) and Nigeria (traditional reporting)

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Adoption of Islamic banking in Pakistan an empirical investigation

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Savings operations over random periods

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Abusive customer behaviour and frontline employee turnover intentions in the banking industry: The mediating role of employee satisfaction

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Application of TQM to road races: Study on the sports involvement and willingness to re-participate

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Problems and requirement analysis as a first step to connect researchers and small and medium enterprises (SMEs)

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The role of online brand community engagement on positive or negative self-expression word-of-mouth

“What you measure is what you will get”?:Exploring the effectiveness of marketing performance measurement practices

Assessing the design of accounting modules across UK higher educational institutions

Impact of perceived internal respect on flourishing: A sequential mediation of organizational identification and energy

Enablers and restraints of knowledge work – Implications by certain professions?

Maize value chain analysis: A case of smallholder maize production and marketing in selected areas of Malawi and Mozambique

The impact of inventory management practice on firms’ competitiveness and organizational performance: Empirical evidence from micro and small enterprises in Ethiopia

Business improvement districts (BIDs): An economic development policy or a tool for gentrification

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Probability of financial distress and proposed adoption of corporate governance structures: Evidence from Pakistan

Predictable returns in an emerging stock market: Evidence from Qatar

The impact of supervisory justice and perceived Supervisor support on organizational citizenship behavior and commitment to supervisor: the mediating role of trust

Corporate governance practices in microfinance institutions: Evidence from Uganda

The effects of restaurant attributes on satisfaction and return patronage intentions: Evidence from solo diners’ experiences in the United States

The influence of prosocial motivation and civility on work engagement:The mediating role of thriving at work

Investigation on the precursors to and effects of human resource information system use: The case of a developing country

Effect of employee empathy on customer satisfaction and loyalty during employee–customer interactions: The mediating role of customer affective commitment and perceived service quality

An inventory model with controllable lead time and ordering cost, log-normal-distributed demand, and gamma-distributed available capacity

The effect of organizational learning on market orientation moderated by job satisfaction

Evaluation of the degree of policyholder’s risk for the individual’s health insurance coverage

Roles of tax planning in market valuation of corporate social responsibility

The effect of managerial intention and initiative on green supply chain management adoption in Indonesian manufacturing performance

Training, employee engagement and employee performance: Evidence from Uganda’s health sector

Brand portfolio strategy and brand architecture: A comparative study

Relationship between construction performance evaluation and contractor characteristics in Japan

The impact of IT-technological innovation on the productivity of a bank’s employee

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Actors and emerging information, communications and technology (EICT) adoption: A study of UK small and medium services enterprises’

Co-movement of stock exchange indices and exchange rates in Ghana: A wavelet coherence analysis

Antecedents, process, and equity outcomes: A study about collaborative governance

Regional innovation systems: Systematic literature review and recommendations for future research

Key contextual success factors for employee innovative behavior: A study in a foreign manufacturing subsidiary in China

Innovation in public sector organisations

Homeowner associations and sharing economy innovations: Empowering taxpayers while fostering citizen participation

An extent analysis of 3PL provider selection criteria: A case on Turkey cement sector

Concept analysis and development of international service

Interaction quality and satisfaction: An empirical study of international tourists when buying Shanghai tourist attraction services

The policy conflict research of interested parties for the efficient management of research equipment: With focus on the government and the scientist

Assessment of management commitment in Malaysian public sector

Staff sizing as a mechanism of efficiency: An application of a non-parametric method

A comprehensive model for energy management strategies in coordination with manufacturing and organization strategies and its effect on energy management performance

Regulatory focus and technology acceptance: Perceived ease of use and usefulness as efficacy

E-grocery challenges and remedies: Global market leaders perspective

Econometric analysis of cointegration and causality between markets prices toward futures contracts: Evidence from the live cattle market in Brazil

Explore the relationship between human resource management practices and the consequences for emotional labor of insurance agents in the Jordanian insurance industry

Analyzing research methodologies and publication trends in service marketing literature

Developing a talent management model using government evidence from a large-sized city, Iran

Tainted food—Do managers really go to jail?

Effect of authentic leadership on employee creativity in project-based organizations with the mediating roles of work engagement and psychological empowerment

Personal initiative: Its power in social entrepreneurial venture creation

Effect of partner–agent model practice on microinsurance client value: Insight from microfinance institutions in Tanzania

The influence of industry-specific personal characteristics on consumer reactions to domestic vs. foreign comparative advertising in the American automobile market

The development growth of China from its industrialization intensity

Evaluating car centre service quality with modified Kano model based on the first-time buyer’s age

Testing for consumer preferences of smoked asian sea bass (Barramundi) filet products in Hungary

Interactive effect of CCM between the relationship of workplace bullying, burnout, and turnover intentions

Expected benefits and drawbacks of Baltic Sea European transport corridors—Implications for complementary governance of TEN-T Core network corridors

Empirical analysis of R&D in the Japanese construction industry based on the structure conduct performance model

Can hotel managers with social intelligence affect the emotions of employees?

Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction

A game analysis of MNC CSR in China

Acknowledgement of reviewers

Buyer-supplier relationship on social sustainability: Moderation analysis of cultural intelligence

Designed by law: Purpose, accountability, and transparency at benefit corporations

Corporate sustainability reporting: Linkage of corporate disclosure information and performance indicators

The location advantages and persistence of the performance for the Taiwan logistic company: A case study

Supply chains for iilicit products: Case study of the global opiate production networks

The application of group consensus theory to aid organisational learning and sustainable innovation in manufacturing SMEs

The effects of corporate rebranding on customer satisfaction and loyalty: Empirical evidence from the Ghanaian banking industry

Concept analysis and development of international service

Content Provider	Taylor & Francis Online
Author	Kaartemo, Valtteri
Abstract	This article analyses and develops the concept of international service based on a review of 407 articles published in high-ranking international business and service research journals. The review confirms that usage of the key concept of international service is ambiguous, and a new definition is proposed, characterising international service as a value co-creation process between two or more resource-integrating actors that do not share influential institutional arrangements because of national borders. This new definition clarifies conceptual differences between international service, international activity and intercultural (cross-cultural) service, and between international product and service. The revised definition also highlights the existence of differences other than cultural variation and how differing institutional arrangements may in part be an effect of national borders. The study advances theory development in this research domain by providing a conceptually sound definition of international service, potentially eliminating some of the conceptual confusion that has until now posed challenges for the operationalisation of key concepts in the field. The new definition can also be expected to enhance collaboration between international business and service researchers.
File Format	PDF HTM / HTML
Journal	Cogent Business & Management
Volume Number	5
Issue Number	1
Language	English
Publisher	Cogent
Publisher Date	2018-06-02
Access Restriction	Open
Subject Keyword	International Service Co-creation Value Institution Culture
Content Type	Text
Resource Type	Article

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