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User Challenges and Successes with Mobile Payment Systems in North America
| Content Provider | Semantic Scholar |
|---|---|
| Author | Hillman, Serena Neustaedter, Carman Oduor, Erick Pang, Carolyn |
| Copyright Year | 2014 |
| Abstract | As smartphones continue to increase in popularity in North America so too does the opportunity to expand their use and functionality. Our study looks at one of these new opportunities, Mobile Payment Services (MPSs). This study investigates user behaviours, motivations and first impressions of MPS in Canada and the United States through interviews with veteran users and interviews and diaries with new users to understand how the technology can be improved to increase user comfort and adoption. Participants used a variety of MPSs, including: Google Wallet, Amazon Payments, LevelUp, Square and company apps geared towards payments (e.g., Starbucks). Our findings identify the challenges and success that users faced in using MPS and found the number of challenges to be high and restricting towards use. These provide suggestions around designing for routines, expanding user's mental models, focusing on perceived usefulness and perceived ease-of-use, and leveraging entertainment (gamification) aspects of smartphones. Author |
| File Format | PDF HTM / HTML |
| Alternate Webpage(s) | http://clab.iat.sfu.ca/pubs/Hillman-MPS-TechReport-2014.pdf |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
