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| Content Provider | ACM Digital Library |
|---|---|
| Author | Oduor, Erick Neustaedter, Carman Pang, Carolyn Hillman, Serena |
| Abstract | Mobile payment services have recently emerged in North America where users pay for items using their smartphones. Yet we have little understanding of how people are making use of them and what successes and challenges they have experienced. As a result, we conducted a diary and interview study of user behaviors, motivations, and first impressions of mobile payment services in North America in order to understand how to best design for mobile payment experiences. Participants used a variety of services, including Google Wallet, Amazon Payments, LevelUp, Square and company apps geared towards payments (e.g., Starbucks). Our findings show that users experience challenges related to mental model development, pre-purchase anxiety and trust issues, despite enjoying the gamification, ease-of-use, and support for routine purchases with mobile payments. This suggests designing a better mobile payment experience through the incorporation of users' routines and behaviors, gamification and trust mechanism development. |
| Starting Page | 253 |
| Ending Page | 262 |
| Page Count | 10 |
| File Format | |
| ISBN | 9781450330046 |
| DOI | 10.1145/2628363.2628389 |
| Language | English |
| Publisher | Association for Computing Machinery (ACM) |
| Publisher Date | 2014-09-23 |
| Publisher Place | New York |
| Access Restriction | Subscribed |
| Subject Keyword | Paypal Ubiquitous commerce Mcommerce Ecommerce Google wallet Square Gamification Levelup Mobile payment services |
| Content Type | Text |
| Resource Type | Article |
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