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Propuesta de mejoramiento de un modelo de medición de la satisfacción del usuario para la Oficina de Planeación de la Universidad Tecnológica de Pereira
| Content Provider | Semantic Scholar |
|---|---|
| Author | Grisales, Laura María Meneses Yee, Diana Marcela Taborda |
| Copyright Year | 2010 |
| Abstract | Universidad Tecnologica de Pereira has a quality management system that has within its vision to the client as the main body of their performance. Today the administrative area of the institution measured customer satisfaction through a standard instrument. With the intention of improving internal activities and make better decisions, has become a proposal for improving the current instrument measuring user satisfaction only to the process of planning, who initiative and their own requirements seeks to continue with the premise on the continuous improvement by the management systems. The instrument proposed, built on the basis of the information given by officials of the Office of planning, evaluates user satisfaction two macrovariables, process and service, who in turn are valued by subvariables. Additionally presents a proposal for the layout of the planning process and some recommendations for the methodology at the time of collecting the information, which covers the different types of users and the various means of communication used by users. |
| File Format | PDF HTM / HTML |
| Alternate Webpage(s) | http://repositorio.utp.edu.co/dspace/bitstream/handle/11059/2168/658812M543.pdf?isAllowed=y&sequence=1 |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
