NDLI: Duygusal Emek, Duygusal Tükenme Ve Görev/ Bağlamsal Performans İli̇şki̇si̇: Yalova’da Hi̇zmet Sektörü Çalişanlari İle Bi̇r Araştirma

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Duygusal Emek, Duygusal Tükenme Ve Görev/ Bağlamsal Performans İli̇şki̇si̇: Yalova’da Hi̇zmet Sektörü Çalişanlari İle Bi̇r Araştirma

Content Provider	Semantic Scholar
Author	Ünlü, Arş. Gör. Onur Yürür, Şenay
Copyright Year	2011
Abstract	Gorev performansi, calisanlarin gorev tanimlaridogrultusunda sergiledikleri performansa isaret ederken; baglamsal performans ise calisanlarin yukumlulukleri disinda sergiledikleri ve kurumsal butunluge katki saglayan performans boyutu olarak tanimlanmaktadir. Diger taraftan hizmet sektoru calisanlarinin gorev tanimlarini insa eden en onemli unsurlardan bir tanesi olarak duygusal emek davranislari ile; yine bu sektor calisanlarinin sikca yuzlestikleri duygusal tukenme sendromu, calismanin diger degiskenleridir. Bu dogrultuda, Yalova ilindeki 214 hizmet sektoru calisaniuzerinde bir arastirma gerceklestirilmistir. Arastirmanin amaci; duygusal emek davranis-larisergileme tiplerinin ve duygusal tukenmislik duzeylerinin, gorev ve baglamsal performans algilariuzerindeki etkilerini ortaya koymaktir. Arastirma sonucunda; duygusal emek alt boyutlarindan derinlemesine davranisin, gorev ve baglamsal performans sergileme niyetlerini arttirdigi ortaya konulmustur. Arastirmanin sadece turizm ve saglik gibi hizmet sektorlerinde gerceklestirilmis olmasi, kapsayicilik anlaminda bir kisit olarak degerlendirilirken; gelecek calismalarin ozellikle duygusal emegin gerceklesen performans degerleri uzerindeki etkisi uzerine odaklanmasi onerilmektedir.
Starting Page	183
Ending Page	207
Page Count	25
File Format	PDF HTM / HTML
DOI	10.18070/euiibfd.19590
Alternate Webpage(s)	http://iibf.erciyes.edu.tr/dergi/sayi37/009_unlu-yurur.pdf
Alternate Webpage(s)	https://doi.org/10.18070/euiibfd.19590
Language	English
Access Restriction	Open
Content Type	Text
Resource Type	Article

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