NDLI: Heki̇mleri̇n Duygusal Emek Kullanimi İle İş Doyumu Ve Tükenmi̇şli̇k Düzeyleri̇ Arasindaki̇ İli̇şki̇ler Üzeri̇ne Bi̇r Araştirma

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Heki̇mleri̇n Duygusal Emek Kullanimi İle İş Doyumu Ve Tükenmi̇şli̇k Düzeyleri̇ Arasindaki̇ İli̇şki̇ler Üzeri̇ne Bi̇r Araştirma

Content Provider	Semantic Scholar
Author	Köse, Prof. Dr. Sevinç
Copyright Year	2011
Abstract	Bu calismanin amaci, musterilerle birebir iletisim halinde olan isgorenlerin, duygu gosterimlerini orgut tarafindan belirlenen standartlara uygun hale getirme surecinde harcadiklari caba olarak tanimlanan duygusal emek kavraminin, calisanlarin is doyumu ve tukenmislik duzeyleri ile arasindaki iliskinin incelenmesidir. Bu amacla, kavrama yonelik olarak yapilan literatur calismasi isiginda gelistirilen hipotezler, gerceklestirilen bir alan calismasiyla test edilmistir. Manisa ilinde gerceklestirilen anket calismasinin orneklemi, 136 hekimden olusmaktadir. Arastirmadan elde edilen verilere yapilan analizler sonucunda, duygusal emek gosterimi sirasinda yuzeysel davranis gostermenin isgorenlerin tukenmislik seviyelerini artirip is doyumlarini dusurdugu yonunde bulgular elde edilmistir. Derinlemesine davranis ile tukenmislik veya is doyumu arasinda ise guclu iliskiler kurulamamistir. Bunlarin yani sira, isgorenlerin icinde bulunduklari sektore bagli olarak duygusal emek boyutlarinda bir takim farkliliklar oldugu gorulmustur. Buna gore, kamu sektorunde calisanlar ozel sektordekilere oranla daha fazla yuzeysel davranis gostermekte ve daha fazla duygusal caba harcamaktadirlar. Elde edilen sonuclar literaturle ters dusmemektedir
Starting Page	463
Ending Page	492
Page Count	30
File Format	PDF HTM / HTML
Volume Number	16
Alternate Webpage(s)	http://www.acarindex.com/dosyalar/makale/acarindex-1423912723.pdf
Language	English
Access Restriction	Open
Content Type	Text
Resource Type	Article

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