NDLI: “Desarrollo E Implementación De Un Sistema Web Para Mejorar La Administración De Los Procesos Internos Y El Servicio Al Cliente De La Pyme Gráficas Rivas, Implementando También Una Herramienta De Inteligencia Artificial Chatbot”

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“Desarrollo E Implementación De Un Sistema Web Para Mejorar La Administración De Los Procesos Internos Y El Servicio Al Cliente De La Pyme Gráficas Rivas, Implementando También Una Herramienta De Inteligencia Artificial Chatbot”

Content Provider	Semantic Scholar
Author	Humberto, Rivas Fuentes Manuel
Copyright Year	2018
Abstract	Nowadays, it has become a necessity for companies, be they large or small, to have computer tools that help optimize processes and to keep the information of transactions that are carried out daily in a business supported, that is the reason the PYME "Gráficas Rivas", dedicated to the graphical and advertising branch, to the not having at the moment computer solutions that help him to develop his business model, is generated problems with respect to the endorsement of the information, taking of opportune decisions, responses to customers untimely and also the lack of competitiveness for not having a web interface that allows you to publicize the products and services offered, due to these problems, the company chose to implement a computer tool where you can take control, support information and improve customer service, through an opensource web system developed in php with framework codeigniter, using the cascade methodology to keep track of the different stages of development, and a chatbot messenger system that will allow the company to maintain a communication with the client in a fast and timely manner. Autor: Manuel Rivas Fuentes Tutor: Ing. Erick González Linch M.Sc.
File Format	PDF HTM / HTML
Alternate Webpage(s)	http://repositorio.ug.edu.ec/bitstream/redug/24290/1/B-CISC-PTG.1410.Rivas%20Fuentes%20Manuel%20Humberto.pdf
Language	English
Access Restriction	Open
Content Type	Text
Resource Type	Article

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