NDLI: A Psychometric Evaluation of the Expectations, Perceptions, and Difference-Scores Generated by the IS-Adapted SERVQUAL Instrument

Content Provider	Scilit
Author	Carr, Christopher L.
Copyright Year	2002
Description	Journal: Decision Sciences
Related Links	http://onlinelibrary.wiley.com/doi/10.1111/j.1540-5915.2002.tb01645.x/pdf
Ending Page	296
Page Count	16
Starting Page	281
ISSN	00117315
e-ISSN	15405915
DOI	10.1111/j.1540-5915.2002.tb01645.x
Journal	Decision Sciences
Issue Number	2
Volume Number	33
Language	English
Publisher	Wiley-Blackwell
Publisher Date	2002-03-01
Access Restriction	Open
Subject Keyword	Journal: Decision Sciences Analysis of Difference Scores Information Systems Infrastructure Service Quality
Content Type	Text
Resource Type	Article
Subject	Information Systems and Management Strategy and Management Management of Technology and Innovation

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1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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A Psychometric Evaluation of the Expectations, Perceptions, and Difference-Scores Generated by the IS-Adapted SERVQUAL Instrument