NDLI: Modeling the Effects of a Service Guarantee on Perceived Service Quality Using Alternating Conditional Expectations (ACE)

Content Provider	Scilit
Author	Sum, Chee-Chuong Lee, Yang-Sang Hays, Julie M. Hill, Arthur V.
Copyright Year	2002
Description	Journal: Decision Sciences
Related Links	https://onlinelibrary.wiley.com/doi/pdf/10.1111/j.1540-5915.2002.tb01648.x
Ending Page	384
Page Count	38
Starting Page	347
ISSN	00117315
e-ISSN	15405915
DOI	10.1111/j.1540-5915.2002.tb01648.x
Journal	Decision Sciences
Issue Number	3
Volume Number	33
Language	English
Publisher	Wiley-Blackwell
Publisher Date	2002-06-01
Access Restriction	Open
Subject Keyword	Journal: Decision Sciences Information and Library Science Conditional Expectation
Content Type	Text
Resource Type	Article
Subject	Information Systems and Management Strategy and Management Management of Technology and Innovation

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Modeling the Effects of a Service Guarantee on Perceived Service Quality Using Alternating Conditional Expectations (ACE)