NDLI: Replication of Measures in Information Systems Research: The Case of IS SERVQUAL

Content Provider	Scilit
Author	Kettinger, William J. Lee, Choong C.
Copyright Year	1999
Description	Journal: Decision Sciences
Related Links	https://onlinelibrary.wiley.com/doi/pdf/10.1111/j.1540-5915.1999.tb00912.x
Ending Page	899
Page Count	7
Starting Page	893
ISSN	00117315
e-ISSN	15405915
DOI	10.1111/j.1540-5915.1999.tb00912.x
Journal	Decision Sciences
Issue Number	3
Volume Number	30
Language	English
Publisher	Wiley-Blackwell
Publisher Date	1999-06-01
Access Restriction	Open
Subject Keyword	Journal: Decision Sciences Information Systems Quality Management Information Systems Performance Evaluation Research Methodology Service Operations.
Content Type	Text
Resource Type	Article
Subject	Information Systems and Management Strategy and Management Management of Technology and Innovation

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Replication of Measures in Information Systems Research: The Case of IS SERVQUAL