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E-Customer Security as a Social Value in the Sphere of Sustainability
| Content Provider | MDPI |
|---|---|
| Author | Pabian, Arnold Pabian, Barbara Reformat, Beata |
| Copyright Year | 2020 |
| Description | Customer security in the e-commerce sector is not, but should be, approached in terms of sustainability, because it is a social problem concerning more than 2 billion people worldwide and over 20 million shopping sites. New techniques and technologies are implemented in this sector not only by e-sellers, but also by cybercriminals, which significantly lowers the level of its security. The purpose of the paper is to present, on the basis of own research, the main e-commerce threats from the perspective of the customer and the seller, and to indicate the possibility of their elimination, which should contribute to sustainable development. The threats from the e-customer’s perspective were identified by considering individual phases of online purchase. In the case of e-shops, the threats were analyzed in a personnel—computer hardware—software structure. As conducted research shows, the threats for e-customers are located in three main areas: security of the means of payment, security of personal data and payment cards, and security of purchased goods. The security of the e-customer largely depends on the security of the e-store in which the purchase is made. Research has shown that e-stores are not fully secure, which mainly results from negligence and the lack of knowledge in the sphere of cybersecurity. |
| Starting Page | 10590 |
| e-ISSN | 20711050 |
| DOI | 10.3390/su122410590 |
| Journal | Sustainability |
| Issue Number | 24 |
| Volume Number | 12 |
| Language | English |
| Publisher | MDPI |
| Publisher Date | 2020-12-18 |
| Access Restriction | Open |
| Subject Keyword | Sustainability Information Systems Sustainable Development Social Threats Security E-commerce E-customer E-shop |
| Content Type | Text |
| Resource Type | Article |
