NDLI: Measuring the performance of customer knowledge co-creation

Content Provider	IEEE Xplore Digital Library
Author	Sofianti, T.D. Suryadi, K. Govindaraju, R. Prihartono, B.
Copyright Year	2012
Description	Author affiliation: Industrial Engineering Department, Bandung Institute of Technology, 40132, INDONESIA (Sofianti, T.D.; Suryadi, K.; Govindaraju, R.; Prihartono, B.)
Abstract	Customer knowledge that is co-created with the customer offers mutual perceived value for the company and its customer. Many papers discuss the benefits, the process, and the success factors of customer knowledge co-creation, but only a few that discuss the unitary system. This paper promotes measurement framework that could be used to measure and to improve the productivity of the of customer knowledge co-creation in the relationship between selling firms and buying firms in projects. The contribution of this paper is measurement framework that is validated through case study on projects that involves customer in service development, and will be used in the further study on the quantification of the productivity.
Starting Page	285
Ending Page	290
File Size	570562
Page Count	6
File Format	PDF
ISBN	9781467301084
e-ISBN	9781467301107
DOI	10.1109/ICMIT.2012.6225819
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2012-06-11
Publisher Place	Indonesia
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Productivity Knowledge engineering Technological innovation customer knowledge management customer satisfaction service improvement Companies Benchmark testing Knowledge management Product development
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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