NDLI: A Study of E-Commerce Business Satisfaction Model to Measure E-Commerce Success in Service SMEs

Content Provider	IEEE Xplore Digital Library
Author	Gide, E. Wu, M.X.
Copyright Year	2006
Description	Author affiliation: Fac. of Bus. & Informatics, Central Queensland Univ., Qld. (Gide, E.; Wu, M.X.)
Abstract	For the last ten years, while many e-commerce systems have been successfully adopted in businesses across different industries, a significant numbers have failed, especially in small to medium enterprises (SMEs). Most research-to-date on adoption of e-commerce systems is based on customer satisfaction in literature review. No previous studies have been found in the area of business satisfaction with e-commerce systems. This research aims to fill this gap by developing an effective measure of e-commerce success from a business point of view, termed e-commerce business satisfaction (EBS). This study entails the analysis of various critical success factors (CSFs) in e-commerce success with the aim of using them as benchmark performance indicators to underpin a comprehensive framework for measuring EBS in services SMEs. This paper describes the existing knowledge on satisfaction with e-commerce systems, gives the definition of EBS, and provides a research model for analysing EBS based on Gide & Wu's proposed EBS model. Finally, a number of CSFs based on the initial research are provided for the further research stages
Starting Page	223
Ending Page	228
File Size	6023347
Page Count	6
File Format	PDF
ISBN	1424403170
DOI	10.1109/SOLI.2006.328921
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2006-06-21
Publisher Place	China
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	CSFs Industrial economics Companies Information technology Business satisfaction Business communication Customer satisfaction Employment Web and internet services EBS Benchmark testing e-commerce Performance analysis Informatics
Content Type	Text
Resource Type	Article

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