NDLI: Modernizing Government: Reengineering through Knowledge Management Approach

Content Provider	IEEE Xplore Digital Library
Author	Hau-Dong Tsui Tsang-Yean Lee Chong-Yen Lee
Copyright Year	2009
Abstract	Knowledge management (KM) in electronic government (e-government) is a critical factor for e-service delivery and it has always been a constant concern in public administrations. Many information and communication technology (ICT) enabled applications of KM have become available to support policy development and implementation tasks. Plans to modernize government processes and practices are leading to a reconsideration of how to manage the vast range of knowledge resources that are found within the public sector. Much of the work in the public sector revolves around the use and interpretation of information and knowledge. With the quantity and multiplicity of types of information being held and used within the public sector, managing knowledge is a difficult task. One consequence of this is that concepts of KM are increasingly being applied. Today in response to the changes in globalization, growing customer demands and increasing ICT possibilities the public sector adapts approaches that have proven to be successful in business environment. The paper addresses the KM key issues, activities and questions whether the KM approach that has proven to be successful in business environment is applicable to the provision of modernizing government.
Starting Page	88
Ending Page	92
File Size	330037
Page Count	5
File Format	PDF
ISBN	9780769538761
DOI	10.1109/ICIII.2009.483
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2009-12-26
Publisher Place	China
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	KM Globalization Industrial engineering Knowledge management Information management Convergence e-government Innovation management Communications technology ICT Resource management Electronic government Business
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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