NDLI: Judging a bot by its cover: An experiment on expectation setting for personal robots

Content Provider	IEEE Xplore Digital Library
Author	Paepcke, S. Takayama, L.
Copyright Year	2010
Description	Author affiliation: Willow Garage, 68 Willow Road, Menlo Park, CA USA (Paepcke, S.; Takayama, L.)
Abstract	Managing user expectations of personal robots becomes particularly challenging when the end-user just wants to know what the robot can do, and neither understands nor cares about its technical specifications. In describing what a robot can do to such an end-user, we explored the questions of (a) whether or not such users would respond to expectation setting about personal robots and, if so, (b) how such expectation setting would influence human-robot interactions and people's perceptions of the robots. Using a 2 (expectation setting: high vs. low) x 2 (robot type: Pleo vs. AIBO) between-participants experiment (N=24), we examined these questions. We found that people's initial beliefs about the robot's capabilities are indeed influenced by expectation setting tactics. Contrary to the hypotheses predicted by the Self-Fulfilling Prophecy and Confirmation Bias, we found that erring on the side of setting expectations lower rather than higher led to less disappointment and more positive appraisals of the robot's competence.
Starting Page	45
Ending Page	52
File Size	5088952
Page Count	8
File Format	PDF
ISBN	9781424448920
DOI	10.1109/HRI.2010.5453268
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2010-03-02
Publisher Place	Japan
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Legged locomotion Actuators User expectations Tactile sensors Human-robot interaction Companies Robot sensing systems Infrared sensors Lighting control Human robot interaction Appraisal Leg
Content Type	Text
Resource Type	Article

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