NDLI: Discovering Service Opportunities through Capability Modeling

Content Provider	IEEE Xplore Digital Library
Author	Kramer, J. Gerloff, G. van den Boer, G.
Copyright Year	2011
Abstract	By definition, service processes include consumer and producer interactions and input to co-produce the service. They differ from traditional enterprise processes in that the latter are often focused only on internal activities. Given this distinction, an enterprise wishing to ascertain what services they ought to offer will be required to analyze their resources with a different lens than the one provided by traditional process frameworks. Such a lens which facilitates making that determination focuses on the company's capabilities that represent its proficiencies deemed to be of long-standing value. Conceptually, IBM's Component Business Modeling (CBM) model can provide this capabilities-oriented lens. In practice, however, in order to make it a viable option a rigorous set of rules are needed to ensure that the CBM model is complete and that it can potentially evolve so as to be governed by a business architecture organization. This paper offers concrete ways on how three of the aspects of business architecture, Enterprise Process Frameworks, business process models, and activities as defined by Component Business Modeling (CBM) can be combined to produce a capability framework able to support services identification. The paper provides rules that guide rigorous establishment of the required composite elements so that the resulting capability framework is consistent. The paper also describes how the Enterprise can perform investment analysis to prioritize spending across its portfolio of emerging potential service opportunities vis-à-vis its traditional projects. The context is an organization that is maturing its use of other models such as process frameworks and business process models in support of Business Process Management (BPM) and would like to uncover service opportunities.
Starting Page	232
Ending Page	241
File Size	609624
Page Count	10
File Format	PDF
ISBN	9781612844152
DOI	10.1109/SRII.2011.35
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2011-03-29
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Industries Activities Components Process Frameworks Terminology Capability Frameworks Process control Capabilities Organizations Data models Lenses
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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