NDLI: How to Benefit from Focus in Health Services?

Content Provider	IEEE Xplore Digital Library
Author	Peltokorpi, A. Torkki, P. Lillrank, P.
Copyright Year	2011
Abstract	The concept of focused factory has been successfully applied in manufacturing for decades. In healthcare, the concept of focused healthcare unit (FHU) has been proposed as an alternative to the traditional discipline-driven organizations. Unlike manufacturing, focusing has led to conflicting results in healthcare. In this paper we present a model to characterize the focus concept and its utilization in healthcare services. The model is connected to existing theories about service categorizations and focus concepts. Focus is defined as an attempt to reduce variety and variation through controlling input, supply, and path options and it can be applied in five distinct steps. The model is tested by multi-case data from surgical operating units that apply different focus strategies. Units reducing supply variety did not show better performance as such units tended to have higher personnel intensity. Units reducing arrival variety and applying operative level focus practices demonstrated higher productivity. The study revealed that the focus concept can be divided into five types. The results support the division of service production to separate acute and non-acute operations and the implementation of measurement and incentive systems to increase output at employee level. IT solutions have remarkable impact in supporting the shift toward optimal management practices.
Starting Page	91
Ending Page	97
File Size	511055
Page Count	7
File Format	PDF
ISBN	9781612844152
DOI	10.1109/SRII.2011.20
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2011-03-29
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Productivity Analytical models Variety reduction Health services Surgery Focused factory Organizations Personnel Variation Operating unit Diseases
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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