NDLI: Leveraging Conceptual Models of Trust in Automated Systems to Promote `Appropriate Trust' in Autonomic Systems

Content Provider	IEEE Xplore Digital Library
Author	Qin Zhu Dawson, D. Agrawal, P. Muller, H.A.
Copyright Year	2007
Description	Author affiliation: Univ. of Victoria, Victoria (Qin Zhu; Dawson, D.)
Abstract	There are subtle differences between automated and autonomic software systems with respect to the observability of information that supports trust between the system and its operators (designers, administrators, and users). Applying conceptual models of trust developed for human relationships with automated systems directly to autonomic systems is simply inadequate. An autonomic system can, however, be modeled as a composition of sub-level automation systems. In this manner, designers can engender 'appropriate trust' in autonomic systems using conceptual models developed for automated systems, but must consider how administrators and users will observe information required for trust, specifically: purpose, process, and performance. It is possible to provide designers, administrators and users with information to engender trust by using an abstraction hierarchy modeling framework (for example: ecological interface design). In this paper, we propose the use of goal models during early requirements engineering to describe the purpose information of a system in an abstraction hierarchy.
Starting Page	473
Ending Page	476
File Size	119357
Page Count	4
File Format	PDF
ISBN	9781424411894
DOI	10.1109/PACRIM.2007.4313276
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2007-08-22
Publisher Place	Canada
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Observability Computer science Humans Biological system modeling Automatic control Software systems Information analysis Design automation Control systems Monitoring
Content Type	Text
Resource Type	Article

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