NDLI: COPRA: Computer Operations Problem Resolution Assistant

Content Provider	IEEE Xplore Digital Library
Author	Shutt, T.S. Simoudis, E.
Copyright Year	1993
Description	Author affiliation: Internal Revenue Service, Washington, DC, USA (Shutt, T.S.)
Abstract	The authors are developing a case-based reasoning (CBR) system called COPRA to help computer operations personnel at Internal Revenue Service (IRS) service centers to recover from problems that occur during the processing of databases which contain taxpayer information. The case base in this system contains prototypical cases developed from experiences of senior personnel from the IRS National Office in Washington, DC, and the IRS service center in Fresno, CA. The performance of the prototype system has been evaluated in a laboratory setting with regard to noise and the size of its case base. This evaluation showed that, for the particular class of problems that the current COPRA prototype is expected to address, both the size of the case base and the amount of noise in it had a significant effect on retrieval. The system was implemented using the CBR Express shell.<>
Starting Page	107
Ending Page	113
File Size	728607
Page Count	7
File Format	PDF
ISBN	0818638400
DOI	10.1109/CAIA.1993.366654
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	1993-03-01
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Prototypes Problem-solving Personnel Hardware Artificial intelligence Laboratories Knowledge acquisition Trademarks Data analysis Performance analysis
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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