NDLI: Voice activated automated telephone call routing

Content Provider	IEEE Xplore Digital Library
Author	Smith, G.W. Bates, M.
Copyright Year	1993
Description	Author affiliation: BBN Systems & Technologies, Cambridge, MA, USA (Smith, G.W.; Bates, M.)
Abstract	The authors describe a speaker-independent voice activated automated telephone call routing system that allows callers to ask for a person by name, and then be transferred to that person's extension. The system utilizes the BBN HARK Recognizer, a commercially available speech recognition system which runs in real-time on a UNIX workstation and does not require a digital signal processing (DSP) microprocessor for performing front-end signal processing. The system has been operational since August 1992. It deals with over 500 calls daily and many users have come to rely on it as an easy to use and reliable tool. Currently, it is configured to recognize the 1847 names representing all BBN personnel based in Cambridge, Massachusetts. New names are easily added to the recognition system by simply entering the phonetic transcription of the names to the vocabulary.<>
Starting Page	143
Ending Page	148
File Size	523518
Page Count	6
File Format	PDF
ISBN	0818638400
DOI	10.1109/CAIA.1993.366649
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	1993-03-01
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Telephony Routing Digital signal processing Speech recognition Automatic speech recognition Real time systems Workstations Microprocessors Personnel Vocabulary
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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