NDLI: ResNet management: Wayne State University's experience supporting cisco clean access agent

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ResNet management: Wayne State University's experience supporting cisco clean access agent

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ResNet management: Wayne State University's experience supporting cisco clean access agent

Content Provider	ACM Digital Library
Author	Lazin, Dragan Reis, Rodrigo Wassef, Stephen
Abstract	Wayne State University (WSU) has implemented network registration and management tools. These tools have matured and become very useful to reduce support costs and maintain continuity of network services for our residential network (ResNet) customers. The Housing Department purchased the Perfigo network security suite now known as Cisco Clean Access Agent (CCAA) in conjunction with PacketShaper to limit network bandwidth. The Computing and Information Technology Division Help Desk has been charged with providing support for the ResNet CCAA customers. We have been successful maintaining Windows updates, Symantec Anti-Virus CE definition updates, and CCAA software updates. Another advantage is that we can maintain a list of connected devices and disconnected devices by MAC address and WSU AccessID (LDAP credentials). We are able to search by MAC and WSU AccessID to diagnose ResNet connection issues. A positive side effect is that CCAA makes it much easier to identify RIAA/MPAA violators' computers. We have been able to disable file sharing across the ResNet by only allowing certain TCP/UDP port traffic. This has been a trying experience but we have learned much about the pitfalls of the software and the effect on our customers. Some problems have been network availability issues due to CCAA servers being unreachable and CCAA installation issues. One of our most difficult challenges has been communication with ResNet customers. Our objective is to share our experiences and discuss best practices from other institutions.
Starting Page	440
Ending Page	446
Page Count	7
File Format	PDF
ISBN	1595932003
DOI	10.1145/1099435.1099532
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2005-11-06
Publisher Place	New York
Access Restriction	Subscribed
Subject Keyword	Dynamic host configuration protocol (dhcp) Digital millennium copyright act (dmca) Cisco clean access agent (ccaa) Mas*h - a great tv series used to name our pc clinics (mash) Lightweight directory access protocol (ldap) Wsu accessid Ldap id used for network authentication Motion picture association of america (mpaa) Recording industry association of america (riaa)
Content Type	Text
Resource Type	Article

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