NDLI: Bridge to Istanbul: a look at information technology in the middle east

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Bridge to Istanbul: a look at information technology in the middle east

Content Provider	ACM Digital Library
Author	Putman, Linda M.
Abstract	Have you ever wondered about information technology in universities outside of the United States of America? Geared toward training professionals interested in the global perspective of information technology, this poster presentation will describe the faculty/ staff training services and client support services at Istanbul University.As a member of the Ball State University Faculty/Professional Staff Development Trip to Istanbul, Turkey from May 26 through June 10, 2001, I will be involved in the exchange of ideas and sharing of information concerning policies, procedures and approaches for client services, faculty/staff technology training, and help desk issues with my counterpart at Istanbul University.Specifically, I will be exploring all aspects of client services, including the issues of how the faculty are trained to use technology in teaching, help desk support, training communications (newsletters, registrations, online help guides, Web based-training, etc.), and methods for the purchase and distribution of new computer equipment for faculty, electronic classrooms, staff and computer labs.I will be visiting the Istanbul University faculty/staff computer training areas and learning about staffing, types of training available (such as workshops, seminars, and conferences) and the policies and procedures for current training, as well as, development of new training. Also, I will visit the client support area to learn about services offered to faculty, staff and students, staffing and policies and procedures governing client support services.Through this exchange of information a bridge of sharing and learning will be established to further educational goals through information technology on an international level.
Starting Page	255
Ending Page	257
Page Count	3
File Format	PDF
ISBN	1581133820
DOI	10.1145/500956.501022
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2001-10-17
Publisher Place	New York
Access Restriction	Subscribed
Subject Keyword	Training Client services Technology Client support Financial crisis
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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