NDLI: Contextual design: using customer work models to drive systems design ( CHI EA '99 )

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Closing plenary: civil rights in cyberspace: how online free speech restrictions will inhibit online diversity

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VIDA: (Visual Information Density Adjuster)

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Employing the periphery: the window as interface

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Learning where to look

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Active retrieval results: if a picture is worth a thousand words, how much is a moving picture worth?

CSCW, groupware and workflow: experiences, state of art, and future trends

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People, places and the newspilot

HCI journals: valuable reading or wasted paper?

Designing interfaces for handheld computers

The UI design process: planning, managing, and documenting UI design work

A process for research on aging and computer use

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Musbus: a personalized mouse training program for children with autism

Usability in on-line/distance education S.I.G.

Design issues for next generation interfaces (NGI)

The Funki Buniz Playground: facilitating multi-cultural affective collaborative play

CHI 99 special interest group on natural language in computer-human interaction

Globalizing usability engineering: current status in Japan

Virtual interaction using robust color skin detection

Use cases in task modeling and user interface design

Drawing on the right side of the brain

WebStickers: using physical objects as WWW bookmarks

Encouraging CHI collaboration in Latin America

Programmable user modelling analysis in theory and in practice

Design support for interactive 3D illustrations

Measuring website usability

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Automated data collection for evaluating collaborative systems

Contextual design: using customer work models to drive systems design

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Information visualization tutorial

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Conceptual design

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Distance learning

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Contextual design: using customer work models to drive systems design ( CHI EA '99 )

Content Provider	ACM Digital Library
Author	Holtzblatt, Karen Beyer, Hugh
Abstract	Field data gathering techniques such as Contextual Inquiry enable a design team to gather the detailed data they need. These techniques produce enormous amounts of information on how the customers of a system work. This creates a new problem--how to represent all this detail in a coherent, comprehensible form, which can be a suitable basis for design. An affinity diagram effectively shows the scope of the customer problem, but is less effective at capturing and coherently representing the details of how people work. Design teams need a way to organize this detail so they can use it in their own development process.In this tutorial we present our latest methods for representing detailed information about work practice and using these representations to drive system design. These methods have been adopted over the last few years by major product development and information systems organizations. We show how to represent the work of individual users in models, how to generalize these to describe a whole market or department, and how to use these to drive innovative design. We present the process by which we build and use the models and practice key steps. We show how these methods fit into the overall design process, and summarize Contextual Design, which gathers field data and uses it to drive design through a well-defined series of steps.The tutorial is appropriate for those who have used field techniques, especially Contextual Inquiry, and would like to put more structure on the process of using field data.We use shopping as our example of work practice throughout this tutorial, since shopping is simple and understood by everyone. We encourage participants to go grocery shopping shortly before the tutorial, and bring any shopping list they may have used, their store receipt, and a drawing of the store layout and their movement through it.
Starting Page	139
Ending Page	140
Page Count	2
File Format	PDF
ISBN	1581131585
DOI	10.1145/632716.632801
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	1999-05-15
Publisher Place	New York
Access Restriction	Subscribed
Subject Keyword	Ethnography Team design Customer-centered design Methodology Analysis methods Work modeling Design techniques Usability engineering Task analysis User studies work analysis User models Domain analysis Software engineering
Content Type	Text
Resource Type	Article

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