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| Content Provider | ACM Digital Library |
|---|---|
| Author | Bertrand, Richard Dooling, Cindy |
| Abstract | Ever tried to find innovative ways of providing professional development opportunities to your support staff with little or no additional budget for the activities? Ever tried to implement a new technology, like a portal, with no additional budget for support staff? Pima Community College developed two different plans to address the needs of the institution and offer training opportunities to IT technicians and specialists. The Tech Swap program is completely voluntary and provides entry level IT staff with cross training throughout the district. Each technician would spend a day at one of the host campuses to assist in projects, deployments, and troubleshooting. It allows the technician to get to know colleagues, learn how technology is managed at other locations, and in general, learn more about the college. Pima implemented a portal system in the fall of 2006. We had no idea how many phone calls or email messages we would receive from distressed students or employees. We did know that we would need to provide evening and weekend coverage beyond the normal business hours for the first few weeks of the semester. Once again, there was no budget to expand helpdesk support. Instead volunteer participants of IT technicians and computer lab managers worked evening and weekend shifts alongside district IT helpdesk staff to provide service. This presentation will demonstrate how we offered training opportunities to staff and support for a new technology at minimum cost to the institution. |
| Starting Page | 60 |
| Ending Page | 64 |
| Page Count | 5 |
| File Format | |
| ISBN | 9781595936349 |
| DOI | 10.1145/1294046.1294061 |
| Language | English |
| Publisher | Association for Computing Machinery (ACM) |
| Publisher Date | 2007-10-07 |
| Publisher Place | New York |
| Access Restriction | Subscribed |
| Subject Keyword | Computers Training Staffing Academic support Principles Administrative support Communication |
| Content Type | Text |
| Resource Type | Article |
National Digital Library of India (NDLI) is a virtual repository of learning resources which is not just a repository with search/browse facilities but provides a host of services for the learner community. It is sponsored and mentored by Ministry of Education, Government of India, through its National Mission on Education through Information and Communication Technology (NMEICT). Filtered and federated searching is employed to facilitate focused searching so that learners can find the right resource with least effort and in minimum time. NDLI provides user group-specific services such as Examination Preparatory for School and College students and job aspirants. Services for Researchers and general learners are also provided. NDLI is designed to hold content of any language and provides interface support for 10 most widely used Indian languages. It is built to provide support for all academic levels including researchers and life-long learners, all disciplines, all popular forms of access devices and differently-abled learners. It is designed to enable people to learn and prepare from best practices from all over the world and to facilitate researchers to perform inter-linked exploration from multiple sources. It is developed, operated and maintained from Indian Institute of Technology Kharagpur.
Learn more about this project from here.
NDLI is a conglomeration of freely available or institutionally contributed or donated or publisher managed contents. Almost all these contents are hosted and accessed from respective sources. The responsibility for authenticity, relevance, completeness, accuracy, reliability and suitability of these contents rests with the respective organization and NDLI has no responsibility or liability for these. Every effort is made to keep the NDLI portal up and running smoothly unless there are some unavoidable technical issues.
Ministry of Education, through its National Mission on Education through Information and Communication Technology (NMEICT), has sponsored and funded the National Digital Library of India (NDLI) project.
| Sl. | Authority | Responsibilities | Communication Details |
|---|---|---|---|
| 1 | Ministry of Education (GoI), Department of Higher Education |
Sanctioning Authority | https://www.education.gov.in/ict-initiatives |
| 2 | Indian Institute of Technology Kharagpur | Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project | https://www.iitkgp.ac.in |
| 3 | National Digital Library of India Office, Indian Institute of Technology Kharagpur | The administrative and infrastructural headquarters of the project | Dr. B. Sutradhar bsutra@ndl.gov.in |
| 4 | Project PI / Joint PI | Principal Investigator and Joint Principal Investigators of the project |
Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon |
| 5 | Website/Portal (Helpdesk) | Queries regarding NDLI and its services | support@ndl.gov.in |
| 6 | Contents and Copyright Issues | Queries related to content curation and copyright issues | content@ndl.gov.in |
| 7 | National Digital Library of India Club (NDLI Club) | Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach | clubsupport@ndl.gov.in |
| 8 | Digital Preservation Centre (DPC) | Assistance with digitizing and archiving copyright-free printed books | dpc@ndl.gov.in |
| 9 | IDR Setup or Support | Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops | idr@ndl.gov.in |
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