NDLI: Acceptability and feasibility of video-based coaching to enhance clinicians’ communication skills with patients

Content Provider	Springer Nature : BioMed Central
Author	Freytag, Jennifer Chu, Jinna Hysong, Sylvia J. Street, Richard L. Markham, Christine M. Giordano, Thomas P. Westbrook, Robert A. Njue-Marendes, Sarah Johnson, Syundai R. Dang, Bich N.
Abstract	Background Despite a growing call to train clinicians in interpersonal communication skills, communication training is either not offered or is minimally effective, if at all. A critical need exists to develop new ways of teaching communication skills that are effective and mindful of clinician time pressures. We propose a program that includes real-time observation and video-based coaching to teach clinician communication skills. In this study, we assess acceptability and feasibility of the program using clinician interviews and surveys. Methods The video-based coaching intervention targets five patient-centered communication behaviors. It uses trained communication coaches and live feed technology to provide coaching that is brief (less than 15 min), timely (same day) and theory-informed. Two coaches were trained to set up webcams and observe live video feeds of clinician visits in rooms nearby. As coaches watched and recorded the visit, they time stamped illustrative clips in real time. Video clips were a critical element of the program. During feedback sessions, coaches used video clips to promote discussion and self-reflection. They also used role play and guided practice techniques to enforce new tips. Clinicians included residents (n = 15), fellows (n = 4), attending physicians (n = 3), and a nurse practitioner (n = 1) at two primary care clinics in Houston, Texas. We administered surveys to clinicians participating in the program. The survey included questions on quality and delivery of feedback, and credibility of the coaches. We also interviewed clinicians following the intervention. We used rapid analysis to identify themes within the interviews. Results Survey measures showed high feasibility and acceptability ratings from clinicians, with mean item scores ranging from 6.4 to 6.8 out of 7 points. Qualitative analysis revealed that clinicians found that 1) coaches were credible and supportive, 2) feedback was useful, 3) video-clips allowed for self-reflection, 4) getting feedback on the same day was useful, and 5) use of real patients preferred over standardized patients. Conclusions Video-based coaching can help clinicians learn new communication skills in a way that is clinician-centered, brief and timely. Our study demonstrates that real-time coaching using live feed and video technology is an acceptable and feasible way of teaching communication skills.
Related Links	https://bmcmededuc.biomedcentral.com/counter/pdf/10.1186/s12909-021-02976-2.pdf
Ending Page	13
Page Count	13
Starting Page	1
File Format	HTM / HTML
ISSN	14726920
DOI	10.1186/s12909-021-02976-2
Journal	BMC Medical Education
Issue Number	1
Volume Number	22
Language	English
Publisher	BioMed Central
Publisher Date	2022-02-08
Access Restriction	Open
Subject Keyword	Medical Education Theory of Medicine Bioethics Patient-clinician communication Feedback Video coaching Theory of Medicine/Bioethics
Content Type	Text
Resource Type	Article
Subject	Education Medicine
Journal Impact Factor	2.7/2023
5-Year Journal Impact Factor	3.4/2023

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

Feasibility and acceptability of virtually coaching residents on communication skills: a pilot study

Impact of a coaching program on resident perceptions of communication confidence and feedback quality

How do medical students make sense of internal and external feedback to enhance their Dutch communication skills?

Improving the communication skills of medical students ——A survey of simulated patient-based learning in Chinese medical universities

Video-based feedback using real consultations for a formative assessment in communication skills

Medical students as health coaches: adding value for patients and students

Leveraging visual feedback from social signal processing to enhance clinicians' nonverbal skills

Complex conversations in a healthcare setting: experiences from an interprofessional workshop on clinician-patient communication skills

Effects of a teaching mode combining SimBaby with standardized patients on medical students’ attitudes toward communication skills

Acceptability and feasibility of video-based coaching to enhance clinicians’ communication skills with patients

Similar Documents

Feasibility and acceptability of virtually coaching residents on communication skills: a pilot study

Impact of a coaching program on resident perceptions of communication confidence and feedback quality

How do medical students make sense of internal and external feedback to enhance their Dutch communication skills?

Improving the communication skills of medical students ——A survey of simulated patient-based learning in Chinese medical universities

Video-based feedback using real consultations for a formative assessment in communication skills

Medical students as health coaches: adding value for patients and students

Leveraging visual feedback from social signal processing to enhance clinicians' nonverbal skills

Complex conversations in a healthcare setting: experiences from an interprofessional workshop on clinician-patient communication skills

Effects of a teaching mode combining SimBaby with standardized patients on medical students’ attitudes toward communication skills

Acceptability and feasibility of video-based coaching to enhance clinicians’ communication skills with patients