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| Content Provider | Springer Nature Link |
|---|---|
| Author | Jain, Prachi Ali, Rashid |
| Copyright Year | 2017 |
| Abstract | A model is presented in this paper for maintenance service centers of electronic devices. This model is developed under the assumption that there are infinite customers having complaints in their appliances and limited number of service providers who will attend the complaints and take the appropriate action to rectify them. Service centers overcrowding represents a common characteristic that may affect the quality and efficiency of maintenance services. Analyzing the Service centers (SC) during the last one year we have observed a constant increasing of number of customers. For each SC it is a challenge to decrease the complaints’ waiting time, to provide timely repair and to improve the customer’s satisfaction. Long waiting times is the most important problem in customer’s satisfaction. We have asked many customers to get the idea of the most frequent problems, which are about the waiting time which is too long and the personnel which is insufficient. To manage these situations we will use queuing models which can provide reasonably accurate evaluations of our system’s performance. The results of this study can help us to understand the broader problem, the relationship between resources and waiting times, and to provide a solution to face the daily crisis. |
| Starting Page | 47 |
| Ending Page | 60 |
| Page Count | 14 |
| File Format | |
| ISSN | 20930720 |
| Journal | Journal of Service Science Research |
| Volume Number | 9 |
| Issue Number | 1 |
| e-ISSN | 20930739 |
| Language | English |
| Publisher | The Society of Service Science |
| Publisher Date | 2017-06-30 |
| Publisher Place | Seoul |
| Access Restriction | Subscribed |
| Subject Keyword | Service Centre Maintenance Servers Queuing Theory Waiting time Business and Management Management Industrial Organization Software Engineering/Programming and Operating Systems Engineering Economics, Organization, Logistics, Marketing |
| Content Type | Text |
| Resource Type | Article |
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