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| Content Provider | Springer Nature Link |
|---|---|
| Author | Akkiraju, Rama Bhattacharjya, Debarun Gupta, Sammukh |
| Copyright Year | 2012 |
| Abstract | We present a decision-support framework for managing business process unavailability caused by the planned maintenance activities of the underlying infrastructure components such as software and hardware upgrades and patch application. The framework has two parts: the first part provides an approach for estimating the business impact of business process outages. Four business impact factors are defined, involving both quantitative and qualitative metrics. Total business impact involves combining the individual impacts on business for various countries affected by the outages within a company. We apply multi-attribute utility theory to combine the values of impact factors. In the second part, optimal schedules for process maintenance activities are computed to minimize the overall estimated business impact using a sliding-window based scheduling algorithm. Finally, the schedules and their business impact are presented to the decision maker in a visual environment that is conducive for effective decision making. A prototype of the system has been developed and is currently being evaluated for use in a large Dow Jones (Top 10) company. |
| Starting Page | 319 |
| Ending Page | 351 |
| Page Count | 33 |
| File Format | |
| ISSN | 20930720 |
| Journal | Journal of Service Science Research |
| Volume Number | 4 |
| Issue Number | 2 |
| e-ISSN | 20930739 |
| Language | English |
| Publisher | The Society of Service Science |
| Publisher Date | 2012-12-31 |
| Publisher Place | Heidelberg |
| Access Restriction | Subscribed |
| Subject Keyword | Planned Business Process Outages Business Process Maintenance Business Process Availability Management Business Continuit Business/Management Science Management/Business for Professionals Industrial Organization Software Engineering/Programming and Operating Systems Engineering Economics, Organization, Logistics, Marketing |
| Content Type | Text |
| Resource Type | Article |
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