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| Content Provider | Springer Nature Link |
|---|---|
| Author | Jeong, Heisawn Cress, Ulrike Moskaliuk, Johannes Kimmerle, Joachim |
| Copyright Year | 2017 |
| Abstract | Social interaction is crucial for understanding individual and collective processes in knowledge communities. We describe how technology has changed the way people interact in large communities. Building on this description, we propose a framework that distinguishes four types of joint interactions in online knowledge communities: Attendance, Coordination, Cooperation, and Collaboration (A3C framework). These four types of interactions vary depending on the extent to which community members share their goals, processes, and outcomes. Attendance, the weakest form of joint interaction, is characterized by individualistic orientations; people may belong to a community but are still driven by individualistic goals, work as individuals, and produce outcomes for personal benefits. Coordination, a stronger form of interaction, is characterized by interdependence among community members; members still act largely as individuals, but their goals, processes, and outcomes are now interdependent or contingent on other community members. Cooperation is characterized by shared goals and outcomes, but the process of achieving the goal is not fully shared; members coordinate their activities and may also engage in some joint processes but work individually for most of the time. Collaboration is characterized by sharing in all of the dimensions involved; people share the processes, as well as the goals and outcomes of their work. These four types of joint interactions are not mutually exclusive, but instead build on each other. We discuss how the A3C framework may serve as a guide for future research and can support design efforts in online knowledge communities. |
| Starting Page | 133 |
| Ending Page | 151 |
| Page Count | 19 |
| File Format | |
| ISSN | 15561607 |
| Journal | International Journal of Computer-Supported Collaborative Learning |
| Volume Number | 12 |
| Issue Number | 2 |
| e-ISSN | 15561615 |
| Language | English |
| Publisher | Springer US |
| Publisher Date | 2017-07-10 |
| Publisher Institution | International Society of the Learning Sciences |
| Publisher Place | New York |
| Access Restriction | One Nation One Subscription (ONOS) |
| Subject Keyword | Online knowledge communities attendance coordination cooperation collaboration joint interaction Educational Technology Learning and Instruction User Interfaces and Human Computer Interaction Computers and Education Cognitive Psychology |
| Content Type | Text |
| Resource Type | Article |
| Subject | Education Human-Computer Interaction |
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