NDLI: Benchmarking scale of e-government stage in Chinese municipalities from government chief information officers’ perspective

Content Provider	Springer Nature Link
Author	Fan, Bo Luo, Jifeng
Copyright Year	2013
Abstract	Most extant e-government measurements are tailored for front-end website evaluation from the perspective of citizens and business. This paper develops a valid scale to evaluate e-government evolution from the perspective of government chief information officers, which act as an instrument for measuring back-office e-government.A survey was conducted through a questionnaire administered to 13 large cities in the Chinese context. The investigation involved 331 government information officers, who are or had been in charge of e-government construction.By conducting a series of studies like literature review, q-sorting, the EFA and CFA methods, this study establishes an instrument that measures e-government stage evolution of public agencies.Within the instrument, five dimensions are applied, namely, cataloging, transaction, vertical integration, horizontal integration, and e-participation. Each of the five identified and verified dimensions plays a significant role in overall e-government stage. The 21 evaluation criteria across the five factors can serve a useful diagnostic purpose. Furthermore, a sample consisting of 24 city agencies in Shanghai China are employed to test the benchmarking instrument. Contrary to the stage theory (Layne and Lee in Gov Inf Q 18(2):122–136, 2001), the stages of vertical integration and horizontal integration do not take place in sequence in our context.This paper develops a valid scale to assess e-government development in the perspective of back-office e-government, with an aim to diagnose, examine, and guide the growth of e-government.
Starting Page	259
Ending Page	284
Page Count	26
File Format	PDF
ISSN	16179846
Journal	Information Systems and e-Business Management
Volume Number	12
Issue Number	2
e-ISSN	16179854
Language	English
Publisher	Springer Berlin Heidelberg
Publisher Date	2013-06-19
Publisher Place	Berlin, Heidelberg
Access Restriction	One Nation One Subscription (ONOS)
Subject Keyword	E-government Stage model City agencies Benchmarking scale Business Information Systems Information Systems Applications (incl. Internet) Management/Business for Professionals
Content Type	Text
Resource Type	Article
Subject	Information Systems

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1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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