NDLI: Extracting knowledge of customers’ preferences in massively multiplayer online role playing games

Content Provider	Springer Nature Link
Author	Chen, Long Sheng Chang, Pao Chung
Copyright Year	2012
Abstract	Due to fierce competition in game markets, to identify customers’ true needs is one of the crucial factors in online game industry. Traditionally, game producers heavily rely on game testers, who are primarily responsible for analyzing computer games, finding software defects and being a part of quality control process, to achieve this goal. But, it is not often reliable. To ensure the investment can be returned, game producers need an effective approach to discover frequently shifted customer preferences in time. Recently, Kano model and data mining techniques have been successfully applied to recognize customers’ preferences and implement customer relationship management tasks, respectively. However, in traditional Kano analysis, only basically statistical analysis techniques are used, and they are insufficient to provide advanced knowledge to enterprisers. Therefore, in order to discover the relationship between/among quality elements in Kano model and to extract knowledge related to customer preferences, this study proposes a knowledge acquisition scheme that integrates several data mining techniques including association rule discovery, decision tree, and self-organizing map neural network, into traditional Kano model. An actual case of customer satisfaction survey regarding massively multiplayer online role playing game has been provided to demonstrate the effectiveness of our proposed scheme.
Starting Page	1787
Ending Page	1799
Page Count	13
File Format	PDF
ISSN	09410643
Journal	Neural Computing and Applications
Volume Number	23
Issue Number	6
e-ISSN	14333058
Language	English
Publisher	Springer London
Publisher Date	2012-09-14
Publisher Place	London
Access Restriction	One Nation One Subscription (ONOS)
Subject Keyword	Self-organizing map (SOM) Massively multiplayer online role playing game (MMORPG) Association rule discovery Decision trees Data mining Artificial Intelligence (incl. Robotics) Data Mining and Knowledge Discovery Probability and Statistics in Computer Science Computational Science and Engineering Image Processing and Computer Vision Computational Biology/Bioinformatics
Content Type	Text
Resource Type	Article
Subject	Artificial Intelligence Software

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
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9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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