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Gestión de calidad total en empresas españolas: Un análisis cultural y de rendimiento
| Content Provider | Semantic Scholar |
|---|---|
| Author | Millán, L. A. Pérez Genaro, Antonio |
| Copyright Year | 1997 |
| Abstract | The aim of this research paper is to find out a number of aspects related to the implementation of Total Quality Mana gement in Spanish companies. The study has been structured around three major questions: what type of quality cultu re exists in the companies which have been analysed, what connections lie between the TQM factors and performan ce, and what are the best TQM practices? A sample of 113 Spanish companies which have implemented TQM programmes was used: A variety of validation and control procedures, including extensive pretesting, confirmation of identities, test of internal reliability of the items on the questionnaire, a test of convergence validity of performance measures, etc. In addition, 27 firms were visited and a total of 39 interviews were carried out with TQM executives. The most significant results confirm the existence of different quality cultures and different levels of performance in these companies. (Total quality management / Quality cultures / Performance). |
| Starting Page | 37 |
| Ending Page | 56 |
| Page Count | 20 |
| File Format | PDF HTM / HTML |
| Volume Number | 6 |
| Alternate Webpage(s) | https://idus.us.es/xmlui/bitstream/handle/11441/81437/antonio_leal_millan_v6_n1_1997.pdf?isAllowed=y&sequence=1 |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
