NDLI: Usability and User-Centered Design - User Evaluation Experience in Self-Checkout Technologies

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Usability and User-Centered Design - User Evaluation Experience in Self-Checkout Technologies

Content Provider	Semantic Scholar
Author	Fernandes, Francisco António Barreto Ortuño, Bernabé Hernandís
Copyright Year	2017
Abstract	The increasing advance of the new technologies applied in the retail market, make it common to sell products without the personal contact between seller and buyer, being the registration and payment of the products made in electronic equipment of self-checkout. The large-scale use of these devices forces the consumer to participate in the service process, which was previously done through interaction with the company's employees. The user of the self-checkout system thus performs all the steps of the purchase, from weighing the products, registering them and making the payment. This is seen as a partial employee, whose participation or performance in providing services can be used by the company to improve the quality of its operations (KELLEY, et al 1993). However this participation does not always satisfy the user, and may cause negative experiences related to usability failures. This article presents the results of the evaluation by the users of the self-checkout system. The data were collected in Portugal through a questionnaire to 400 users. The study analyzes the degree of satisfaction regarding the quality and usability of the system, the degree of motivation for its adoption, as well as the profile of the users. Analysis of the sample data reveals that users have
Starting Page	251
Ending Page	271
Page Count	21
File Format	PDF HTM / HTML
DOI	10.4995/sd2017.2017.6634
Alternate Webpage(s)	https://riunet.upv.es/bitstream/handle/10251/103427/6634-20426-1-PB.pdf?isAllowed=y&sequence=1
Alternate Webpage(s)	https://doi.org/10.4995/sd2017.2017.6634
Language	English
Access Restriction	Open
Content Type	Text
Resource Type	Article

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