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While Trust Is Cool and Collected, Distrust Is Fiery and Frenzied: a Model of Distrust Concepts
| Content Provider | Semantic Scholar |
|---|---|
| Author | McKnight, D. Harrison Chervany, Norman L. |
| Copyright Year | 2001 |
| Abstract | While researchers have said that trust is vital to customer-vendor relationships, they have said little regarding distrust, the flip side of trust. Further, although many researchers agree that distrust is separate from trust, they have not clearly defined and distinguished distrust from trust. We discuss the negative emotion-laden nature of distrust and then define a model of distrust constructs. |
| File Format | PDF HTM / HTML |
| Alternate Webpage(s) | https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1610&context=amcis2001&httpsredir=1&referer= |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |