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Avaliação da Satisfação do Cliente Contratante do Serviço de Projeto de Edificações
| Content Provider | Semantic Scholar |
|---|---|
| Author | Paula, Nathália Aparecida De Novaes, Celso Carlos |
| Copyright Year | 2009 |
| Abstract | Proposal: Presenting the methods employed for building design companies to evaluating of contractor client satisfaction. Methods: Two cases studies in architecture design companies of Sao Paulo city are been presented. Findings: In a company, the method includes evaluating items, which are attributed weight and they produces a score. Another company employs questions and alternatives of responses. Originality/value: The methods presented can be adapted and applied in various design companies – architecture, structure, building installations, among others – because the methods considers the project as a service. Evaluating the satisfaction of contractor client can generate a feedback to the tendering of building design service and it produces improvements in the service. |
| Starting Page | 765 |
| Ending Page | 771 |
| Page Count | 7 |
| File Format | PDF HTM / HTML |
| DOI | 10.4237/sbqp.09.019 |
| Alternate Webpage(s) | https://www.iau.usp.br/ocs/index.php/SBQP2009/SBQP2009/paper/download/19/96 |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
