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Service Sustainability: A Tripartite Value Co-Creation Perspective
| Content Provider | Semantic Scholar |
|---|---|
| Author | Shirahada, Kunio Fisk, Raymond P. |
| Copyright Year | 2014 |
| Abstract | The main topic of this chapter is service sustainability. Currently, the modern economy has huge planetwide sustainability issues. The authors focus on the sustainability of service and propose the perspective of a tripartite value co-creation for achieving service sustainability. In the perspective, service providers collaborate with customers to improve not only their mutual value but also enhance the value of natural capital by establishing a voice for nature in service processes. Questions for changing behavior to achieve sustainability of service are discussed. |
| Starting Page | 89 |
| Ending Page | 99 |
| Page Count | 11 |
| File Format | PDF HTM / HTML |
| Alternate Webpage(s) | https://www.igi-global.com/viewtitlesample.aspx?id=87912&ptid=77395&t=service+sustainability:+a+tripartite+value+co-creation+perspective |
| Alternate Webpage(s) | http://www.igi-global.com/viewtitlesample.aspx?id=87912&ptid=77395&t=service+sustainability:+a+tripartite+value+co-creation+perspective |
| Alternate Webpage(s) | https://doi.org/10.4018/978-1-4666-4663-6.ch005 |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
