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Culture as a Critical Success Factor for Successful Global Project Management in Multi-national It Service Projects
| Content Provider | Semantic Scholar |
|---|---|
| Author | Eberlein, Mario |
| Copyright Year | 2008 |
| Abstract | Business life in the 21 st century is becoming increasingly global. The concepts of globalization apply to both large multi-national corporations and local organizations buying goods or services from other countries or contracting people globally. IT services like application development or outsourcing services are delivered as projects using global resources from different cultures. Therefore, this paper analyses whether considering cultural management as a core project management discipline positively impacts the success of globally delivered IT service projects and, thus, the business performance of projectbased IT organizations. Based on a review of existing literature, a qualitative research design is derived. Data gathered in interviews identify that cultural awareness and management of cultural differences are critical factors for international projects due to additional challenges regarding cross-cultural communication. These findings are contrasted against scholarly literature to validate findings from qualitative research. The analysis of empirical research data as well as findings from literature are used to develop a Project Management Cultural Framework. This framework accounts for different cultures in international project teams and identifies culture and communication as core issues framed by a project management methodology, organizational systems, processes and infrastructure as well as the external environment and stakeholders. Additionally, the framework suggests that an appropriate management of inter-cultural teams poses specific challenges to project managers and organizations striving to build successful project teams. |
| File Format | PDF HTM / HTML |
| Alternate Webpage(s) | http://jitm.ubalt.edu/XIX-3/article4.pdf |
| Alternate Webpage(s) | http://www.docum-enter.com/get/C6jizObX6034c84Phz_WRlbkRR5LBjcl7gpHqpq7sYY,/CULTURE-AS-A-CRITICAL-SUCCESS-FACTOR-FOR.pdf |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
