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Analisis Kualitas Pelayanan Perusahaan Daerah Air Minum (pdam) Tirta Alami Kabupaten Kepahiang
| Content Provider | Semantic Scholar |
|---|---|
| Author | Arminsyah Anitasari, Merri |
| Copyright Year | 2015 |
| Abstract | Arminsyah , Merri Anitasari ; An Analysis Of Services Quality at Drinking Water Company (PDAM) Tirta Alami Kepahiang. This research aims to investigate the quality of Service s at drinking water Company (PDAM) Natural Tirta Kepahiang. This research then used questionnaire as the data collecting method. Quantitative analysis then also be used as a techniques for data analysis by using weighted average value formula formed by Men Pan decree Number KEP/25/m. PAN/2/2004 o n the 14 items that are observed . From the questionnaire it was obtained that the highest average of services is on the ease of servicing requirements with a value of 3.03. While the lowest average value of service is on the services equity which gain a score 2.95. For IKM value,it get 63 which places between 62.51-81.25. This score means that the performance of PDAM Tirta Alami Kepahiang is good. Kata kunci: Kualitas Pelayanan |
| File Format | PDF HTM / HTML |
| DOI | 10.37676/ekombis.v2i1.1 |
| Volume Number | 2 |
| Alternate Webpage(s) | https://jurnal.unived.ac.id/index.php/er/article/download/1/1 |
| Alternate Webpage(s) | https://doi.org/10.37676/ekombis.v2i1.1 |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
