Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada Perusahaan Daerah Air Minum (pdam) Tirta Mon Pase Kabupaten Aceh Utara

Content Provider	Semantic Scholar
Author	Affandi, Herri Zaki, Muhammad Javed Azmeri, Azmeri
Copyright Year	2017
Abstract	Abstract: This study aims to analyze service quality factors that most influence on customer satisfaction, analyzing the impact of service quality on customer satisfaction partially and simultaneously, and to analyze the relationship between service quality to customer satisfaction at PDAM Tirta Mon Pase partially. This research was conducted by a questionnaire survey on customers active and non-active from the taps located on the IPA Geudong, WTP Deep Well, WTP Cot Girek, WTP Ocean, WTP Krueng Pase, WTP Glee Trade, WTP Lhoksukon 1, WTP Lhoksukon 2, and WTP Sawang 2. The results showed that service quality factors that most influence on customer satisfaction PDAM Tirta Mon Pase is showing seriousness, with a regression coefficient of 0.154. Factors partially quality of service that has an influence on customer satisfaction PDAM Tirta Mon Pase is a factor trustworthy, responsive factors, and factors indicate the seriousness with t count > t table and sig. F table and sig. 2.26 and 0.000 t tabel dan sig. F tabel dan sig. 2,26 dan 0,000 < 0,05. Hubungan antara kualitas pelayanan terhadap kepuasan pelanggan PDAM Tirta Mon Pase untuk faktor pelayanan bersifat nyata, faktor dapat dipercaya, dan faktor dapat menjamin mempunyai hubungan yang tinggi secara parsial dengan nilai koefisien korelasi Pearson antara 0,600-0,799, sementara faktor bersikap tanggap dan faktor menunjukkan kesungguhan mempunyai hubungan yang sangat tinggi secara parsial dengan nilai koefisien korelasi Pearson antara 0,800-1,000.
Starting Page	297
Ending Page	308
Page Count	12
File Format	PDF HTM / HTML
Volume Number	6
Alternate Webpage(s)	http://jurnal.unsyiah.ac.id/JTS/article/download/9845/7805
Language	English
Access Restriction	Open
Content Type	Text
Resource Type	Article