NDLI: The Development of Prototype Program of QFD Tool to Transform Customers' Needs into Product Design Automatically for SME Ceramic Industry

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The Development of Prototype Program of QFD Tool to Transform Customers' Needs into Product Design Automatically for SME Ceramic Industry

Content Provider	Semantic Scholar
Author	Intarapadung, Anantakul
Copyright Year	2013
Abstract	The research objectives were: 1) to study the systematic approach to design products according to customers’ needs. 2) To develop a QFD tool program prototype to design products automatically and then, evaluate users’ satisfaction. The data were collected through interviews with samples of clusters in the central and northern regions. The specified sampling technique was employed on 5 small and medium ceramic factories with 1 staff from each factory. VBA program was used for controlling application on Microsoft Excel to display product design in AutoCAD. To evaluate customers’ satisfaction on the qualified function deployment (QFD) program, questionnaires were distributed to 30 factories with the total of 90 informants. Four customers from each factory with the total of 120 customers joined the study and answered the questionnaires. The results showed that QFD tool program can be used to transform customers’ needs into product design of the cramic coffee cups automatically. With this program, designers spend less time in designing the products and the customers can see the design of ceramic products immediately. The customers reported their satisfaction at the average of 3.69 and the standard deviation of 0.42 showing a high level of satisfaction.
File Format	PDF HTM / HTML
Alternate Webpage(s)	https://tci-thaijo.org/index.php/kmutnb-journal/article/download/18235/16063
Language	English
Access Restriction	Open
Content Type	Text
Resource Type	Article

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