NDLI: Ramifications of Monitoring Service Quality Through Passively Solicited Customer Feedback

Content Provider	Scilit
Author	Sampson, Scott E.
Copyright Year	1996
Description	Journal: Decision Sciences
Related Links	https://onlinelibrary.wiley.com/doi/pdf/10.1111/j.1540-5915.1996.tb01828.x
Ending Page	622
Page Count	22
Starting Page	601
ISSN	00117315
e-ISSN	15405915
DOI	10.1111/j.1540-5915.1996.tb00866.x
Journal	Decision Sciences
Issue Number	4
Volume Number	27
Language	English
Publisher	Wiley-Blackwell
Publisher Date	1996-12-01
Access Restriction	Open
Subject Keyword	Journal: Decision Sciences Information and Library Science Customer Feedback Econometric Models and Service Quality
Content Type	Text
Resource Type	Article
Subject	Information Systems and Management Strategy and Management Management of Technology and Innovation

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Indian Institute of Technology Kharagpur
Kharagpur, West Bengal, India | PIN - 721302

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03222 282435
Mail: support@ndl.gov.in

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

Ramifications of Monitoring Service Quality Through Passively Solicited Customer Feedback