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HOW TO MANAGE SKILLS-BASED ROUTING
| Content Provider | Scilit |
|---|---|
| Author | Dawson, Keith |
| Copyright Year | 2007 |
| Description | In theory, skills-based routing is a call center manager's dream come true. Always handle the call based on exactly what that call demands: the agent who deals with the customer is precisely the right person for the job. It allows you to provide the ultimate in quality customer interactions. Book Name: The Call Center Handbook |
| Related Links | https://content.taylorfrancis.com/books/download?dac=C2012-0-04979-6&isbn=9780429079528&doi=10.1201/9781482280623-8&format=pdf |
| Ending Page | 49 |
| Page Count | 7 |
| Starting Page | 43 |
| DOI | 10.1201/9781482280623-8 |
| Language | English |
| Publisher | Informa UK Limited |
| Publisher Date | 2007-03-30 |
| Access Restriction | Open |
| Subject Keyword | Book Name: The Call Center Handbook Cybernetical Science Ultimate Handle Precisely Based Routing Exactly Skills Based |
| Content Type | Text |
| Resource Type | Chapter |