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IVR: THE BEST FRONT DOOR TO ANY CENTER
| Content Provider | Scilit |
|---|---|
| Author | Dawson, Keith |
| Copyright Year | 2007 |
| Description | Simply put, interactive voice response (or IVR, as it's more widely known) is a customer-oriented front-end for your call center. That is, it's a system that is stuck on the front end of a computer system that lets you enter information from that system either through a telephone keypad, the spoken word. You receive information through the system through a recorded (and digitized) voice or a synthesized voice. (In some cases you may receive information through fax, or even information on a special screen attached to your telephone.) Whatever you can do with a computer, you can do with IVR. Customers can retrieve virtually any kind of data — from account balances to the weather in chicago to the location of the nearest movie theater. Book Name: The Call Center Handbook |
| Related Links | https://content.taylorfrancis.com/books/download?dac=C2012-0-04979-6&isbn=9780429079528&doi=10.1201/9781482280623-10&format=pdf |
| Ending Page | 83 |
| Page Count | 11 |
| Starting Page | 73 |
| DOI | 10.1201/9781482280623-10 |
| Language | English |
| Publisher | Informa UK Limited |
| Publisher Date | 2007-03-30 |
| Access Restriction | Open |
| Subject Keyword | Book Name: The Call Center Handbook Cybernetical Science |
| Content Type | Text |
| Resource Type | Chapter |
