NDLI: Cost models of Quality assurance in crowdsourcing

Content Provider	IEEE Xplore Digital Library
Author	Iren, D. Bilgen, S.
Copyright Year	2014
Description	Author affiliation: Inf. Syst., Middle East Tech. Univ., Ankara, Turkey (Iren, D.) \|\| Dept. of Electr. & Electron. Eng., Middle East Tech. Univ., Ankara, Turkey (Bilgen, S.)
Abstract	Even though crowdsourcing was introduced as a novel business model for risk prone entrepreneurs, in time it has become a valid means of producing value in large scale projects as well. However due to loose employee - worker relationship, quality continues to be a serious issue for crowdsourcing. Therefore, various quality assurance mechanisms are used in crowdsourcing. Quality assurance significantly impacts project costs. However the literature lacks defined ways to estimate costs of quality and guidelines for selecting the most cost-effective mechanism. In this paper we introduce cost models, which may be used to estimate crowdsourcing costs and act as a guideline to efficiently utilize quality assurance mechanisms. These models were developed through a Cost of Quality (CoQ) approach, which has been widely used in total quality management since the 1970's. To demonstrate the applicability of our approach, we present the results of an experiment in which cost models are applied on subjective, non-deterministic microtask type crowdsourcing.
Starting Page	504
Ending Page	509
File Size	670788
Page Count	6
File Format	PDF
ISBN	9781479950492
e-ISBN	9781479950515
DOI	10.1109/CCE.2014.6916755
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2014-07-30
Publisher Place	Vietnam
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Crowdsourcing Gold cost of quality crowdsourcing Redundancy quality assurance Labeling cost models
Content Type	Text
Resource Type	Article

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1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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